Gsar Tech Private Limited Grievance Redressal Policy
Effective Date: Sept 12, 2023
Introduction
Gsar Tech Private Limited (“Gsar Tech”, “we”, “us”, or “our”) is committed to providing exceptional service to our clients and website visitors (“you”, “your”, or “yours”). This Grievance Redressal Policy outlines the process for addressing your concerns regarding our services, website, or privacy practices.
What is a Grievance?
For this policy, a grievance is considered any complaint, concern, or dissatisfaction you may have with our services, website functionality, content, or our handling of your information.
How to File a Grievance
We encourage you to first attempt to resolve your concern directly with the representative who provided you with the service or support. However, if you are not satisfied with the initial response, you can file a formal grievance through the following methods:
- Email: Submit your grievance to [info@gsartech.com] with a clear subject line outlining the nature of your complaint.
- Contact Form: Use the dedicated Grievance Redressal section on our website to submit your complaint electronically.
Information Required in Your Grievance
To expedite the resolution process, please include the following information in your grievance filing:
- Your Name and Contact Information (Email and Phone Number)
- A Detailed Description of Your Grievance
- Any Relevant Dates, Timeframes, or Reference Numbers
- Copies of Supporting Documentation (if applicable)
Grievance Resolution Process
Upon receiving your grievance, we will acknowledge receipt within 3 business days. We will then investigate your complaint thoroughly and strive to provide a fair and timely resolution within 15 business days. This timeframe may be extended for complex issues, with notification provided.
Our response will outline the findings of our investigation and the proposed course of action to address your grievance. This may include explanations, apologies, corrective measures, or alternative solutions.
Communication Throughout the Process
We will maintain open communication with you throughout the grievance redressal process. We will keep you informed of the progress of your complaint and respond to any inquiries you may have.
Escalation Process
If you are not satisfied with the initial resolution offered, you have the right to escalate your grievance. You can do so by replying to the response email and requesting escalation to a higher level of management within Gsar Tech.
External Dispute Resolution
In the unlikely event that you are not satisfied with the final resolution offered by Gsar Tech, you may pursue further action through relevant external channels. This may include:
- Legal recourse through appropriate courts
- Reporting the issue to relevant government authorities, such as the Department of Consumer Affairs
Confidentiality
We will maintain the confidentiality of your information throughout the grievance redressal process, except as required by law.
Commitment to Improvement
We value your feedback and strive to continuously improve our services and grievance redressal process. We will review grievances to identify areas for improvement and implement changes to ensure better customer experiences in the future.
Contact Us
If you have any questions about this Grievance Redressal Policy, please contact us at:
- Email: [info@gsartech.com]
- Ph :-919438554698
We appreciate your cooperation in using this grievance redressal process.